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IT Technician    
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Job description

Administrative Criteria

Published Yes
Reference Number PR-HR971
Start Date 2021-02-18
End Date 2021-02-28


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Location Rivonia
Position Type Permanent


Advertisement Information

Job Title IT Technician
Availability / Start Date March 2021
Offer / Salary Market related
Synopsis
Curro Rivonia has a position available for an IT Technician (shared by Curro Rivonia and Curro Waterfall)
Minimum Requirements

Main duties/responsibilities:

Updates of assigned incidents, service requests and change management on prescribed internal or customer systems. Maintains SLA commitments for customers. Assisting in managing with 3rd party calls. Prescribes and follows internal and customer procedures. Password resets Connectivity related problem identification Outlook email configurations and support Curro core applications MS Office 365 Build desktop/laptops to Curro specifications Installation of new and replacement printers Manage faulty hardware - Repair process (Laptops) Log hardware calls with third parties and arrange shipping where necessary. Liaise with suppliers to install equipment End Point Device management: Laptops, Terminal, 2in1, Desktops Onboarding of devices Daily checklist Curro approved software management VoIP Phones Physical support. Assist as may be required in project team activity. Maintain and housekeeping of the server room and IT related equipment within the school Any other tasks given by manager

Qualifications:

Matric/Grade 12 A+ or equivalent. N+ or equivalent. ITIL Foundation – (advantageous).

Experience:

Approximately 1-2 years’ experience supporting relevant Workstation Services and systems solutions. Ability to work in complex IT infrastructure environments. Understanding of systems architecture necessary to design and implement Workstation Services and systems solutions for customers. Know the hardware components and functions and how these differentiate the systems platform. Have an understanding of the capabilities and benefits associated with different software and operating systems. Knowledgeable in key concepts relevant to IT systems such as; reliability, availability, scalability, storage, security and systems management. Perform work independently. Excellent communications skills (written and verbal). Excellent interpersonal skills. Must be service orientated.

Skills:

Logical and strategic thinker Ability to deal with technical and high pressure incidents and problems Ability to spot trends of problems Good analytical and problem solving skills Good interpersonal and customer care skills Communication and reporting to management

Key Performance Areas:

Call resolution Times Call closure in OLA time frames Overall Uptime on key business areas Incident management Service request management Change management Problem management Customer and business satisfaction
Advert Description

PLEASE TAKE NOTE You will only be required to submit supporting documents should you be invited for an interview. You do not need to contact us. Please regard your application for this post as unsuccessful if you have not received notification for an interview 2 weeks after the closing date. Curro Holdings Ltd reserves the right to not make an appointment.
Curro is an equal opportunity employer
Preference will be given to EE candidates

School Gauteng - Curro Rivonia
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